Time: 10 AM - 11 AM

Description:

It may be the month of hearts, but challenging interactions happen year-round. This session is ideal for supervisors, frontline staff, and anyone who works with the public or coworkers in high-stress situations. Participants will learn practical communication tools to de-escalate conflict, set boundaries, and respond professionally under pressure—helping reduce workplace tension, complaints, and potential claims.

Join us on this Zoom webinar, presented by Risk Control Advisor, Jake Dickman.

Register Here